John Deere has recently formed a partnership with Foresight Intelligence®, Inc., to make it easier for dealers and customers to complete their daily tasks.
Jena Holtberg-Benge, director, John Deere WorkSight™, said, “Teaming up with Foresight Intelligence allows our dealers to be even more proactive by managing machine health before a customer is aware of an issue. IATC further enhances the power of John Deere WorkSight and is another tool for our dealers to increase customer uptime and create a sustainable competitive advantage.”
Let’s take a closer look at what this partnership means for John Deere construction equipment owners and dealers.
Foresight’s Intelligence Alert Triage Center (IATC) Overview
This solution provides John Deere dealers with the information needed to capture and analyze diagnostic trouble codes, oil sampling tests, maintenance alerts, and more into one central location. Dealers that are able to act on these issues before the customer comes to them may be able to build loyalty and maintain a competitive advantage.
Benefit #1: Real-Time Monitoring
IATC allows users to see the entire fleet in action on a single map. Users can zoom in to get a clearer picture and colored pins make it simple to spot machines that may need maintenance attention. Hovering over the pins allows for more detailed information about any issues that are being experienced.
Benefit #2: Speedy Knowledge Transfer
IATC leverages a shared database where users can store and manage data and solutions. This shared database makes it easy for dealers to diagnose and provide maintenance in a timely manner with downtime minimized.
Benefit #3: Strong Workflow
The platform allows for the combination of multiple alerts on a single ticket so the work order can be dispatched and processed quicker. This allows dealers to send their service teams to the job site with all the parts needed to fix multiple machines.
Benefit #4: Maximize Efficiency
Access to data allows dealers and job site managers to better understand machine health trends. As a result, they are able to recognize trends and share knowledge with the team.
John Deere is continually looking for ways to improve efficiency and their latest partnership with Foresight Intelligence should open the door to more data and smarter business decisions.